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Matthew Bates

Clinical Hypnotherapist & Psychotherapist

Terms & Conditions


Solution Focused Hypnotherapy, SFBT, CBT and NLP are all treatments that rely on the commitment and motivation from both the therapist and the client to get the best results. Part of the treatment occurs in the consulting room (or online video session) and part of the treatment relies on action taken by you the client outside of the therapy setting. As the client, when you agree to undertake a course of treatment you also agree to engage with the process, carry out any such actions and to listen to the audio provided to you at the appropriate times. It is with this commitment and working as a partnership that you will see the best results.


Therapy Sessions & Fees

Each standard session lasts approximately one hour and the fee per session is as stated on the website Fees are payable at least 2 days in advance of each session by bank transfer (other online payment systems may be available). Fees may be subject to change from time to time, but any change in fees will be communicated to you.



You commit to attend the appointments that we make. There are two good reasons for this.

  1. Your attendance at the appointment is part of your commitment to the on-going treatment.
  2. If you do not cancel in a reasonable time, then you have stopped someone else having that appointment.


Cancellation Policy

My cancellation policy requires that you give at least 24 hours notice of your cancellation via telephone, text or email. If an appointment is cancelled with less than 24 hours notice, then the full session fee will apply.


Arriving Late for an Appointment

If you are running late, please let me know as soon as possible. I will do my best to make a full session available, but this often depends on appointments after your booking and so cannot be guaranteed. If your session needs to be curtailed due to your late arrival, no partial refund will be paid.



To ensure continued best practice, I receive regular clinical supervision of my work with clients. During supervision it may be necessary to review your treatment but any reference that could allow you to be identified is removed and each client is referenced by a gender only i.e. “Lady client” or “Gentleman client”. Everything you say will be treated in the strictest confidence with the following exceptions: 1. I am required to provide information by a court order. 2. There is a risk of harm to either yourself or another.


Standards of Behaviour

I undertake to treat you with respect and not to abuse the trust you put in me. I will always use best practice in our mutual interest. In return, you undertake not to harm me, yourself, any other person, or damage any property belonging either to me or any other person. You agree not to come to sessions (face to face or online) under the influence of alcohol or drugs (recreational), except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or show violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.